Questions to ask when touring retirement communities
- What floor plans are available and at what locations within the community?
- Are pets allowed? If so, what is the additional fee?
- How many meals are included in the rental price?
- How are meals served and at what time? (We recommend asking to see a menu and eating there, if possible).
- Is covered parking available? If so, what is the cost?
- What if my spouse or I develop an illness after moving in that causes us to need more care? What are our options?
- How often does the rent increase and by what percentage?
- Is there a guest apartment available to rent by family members? If so, what is the cost?
- What is the policy for changing apartments once we have moved into the community?
- What utilities are included in the monthly rent?
- Is there an entrance fee or is it month-to-month only?
- Will the community make cosmetic changes to the apartment I choose?
- What appliances are included?
- Where is the laundry facility? Is there a fee to do my own laundry?
- How many staff members are on duty?
- Is there an emergency response system in the community?
- Is there a resident council that is active in making decisions about activities and meals?
- What is the policy on serving alcohol in the common areas of the community?
- Are electric scooters allowed in the building?
- Who manages the community and how active are they in day-to-day operations?
Observations to make while on tour
- What is the level of functioning of the current residents? Do they appear to be at a higher or lower level of functioning than you at this time? Take notice of your feelings about this.
- How are meals served? Is it diner or buffet style? Is the wait staff courteous and tidy?
- Take notice of the attitude and appearance of the staff and residents. Do they seem enthusiastic and content?
- Is the community well kept or are there obvious signs of deferred maintenance?
- Are the activity boards posted? Do they include things that may interest you?
- What is the traffic like to and from the community?
- If the community is licensed, be sure to check on its state inspection results.
- Does the community smell good and appear clean and tidy both inside and out?
- Did the staff members answer your questions knowledgeably and thoroughly?